Policy draft
Content policy
LAWYER REVIEW NEEDED · Draft — needs lawyer review
Draft status
Draft — needs lawyer review.
Write factual experiences
Describe what you requested, what the bot did, when it happened and the effect. Avoid unsupported accusations, threats, harassment, advertising and instructions aimed at manipulating moderation or AI.
Protect personal information
Do not include passwords, full card/account numbers, private addresses or other people’s personal details. Original evidence remains private. Public evidence requires your consent and a manually reviewed redacted copy.
Review and publication
Complaints require verified email and pass abuse checks. The owner reviews AI redaction and summaries. Publication consent may be withheld; private complaints can still contribute eligible aggregate statistics.
Safety routing
Safety-flagged complaints are never published and are excluded from public lists and scoring. They are routed to a separate private safety queue with support and official reporting resources.
Appeals and vendor replies
Use the disputes process to challenge content. Companies may submit a verified response for free; they cannot buy removal, higher ranking or a different grade.
Contact / For companies · My account
Contact: legal@ratethebots.com